At Stare Factor, we carefully prepare and package each press-on nail set with your experience in mind. If you are dissatisfied with your order, please read our return policy below.
Last updated: October 2026
Returns & Exchanges
To be eligible for a return/exchange/refund, items must be unused, unworn, and in their original packaging. Unused items in their original packaging may be considered for a return, exchange, or refund on a case-by-case basis.
Due to the nature of press-on nails and hygiene considerations, we do NOT accept any of the following:
Nails that have been worn, applied, glued on, filed, or altered.
Damage caused by improper application, removal, or handling
Customer preference changes after an order has been made or shipped
Incorrect sizing selected or measurements submitted by the customer
Damaged, Defective, or Incorrect Orders
If your order arrives damaged or is different from what you ordered, please contact us as soon as possible at shopstarefactor@gmail.com. Contacting us within the first 48 hours is encouraged and will help both parties come to a swift and accurate response.
Please include the following
Your order number and name on the order.
Clear photos of the issue.
A photo of the full set and its packaging.
A brief description of the problem.
Photo evidence is strongly recommended so that we can review the issue and determine the best course of action. Please keep the item and packaging until we've responded.
If the issue is confirmed to be our responsibility, we may offer a replacement or refund depending on the circumstances.
Sizing & Custom Orders
Customers are responsible for ensuring they have selected or entered their correct size by consulting the sizing chart attached to the specific product they ordered.
Because nail beds vary from person to person, we cannot guarantee a perfect fit when customers choose a standard size or provide their own measurements. Incorrect sizing alone does not qualify an order for a refund or exchange.
If you believe we made your set incorrectly compared with the sizes you submitted, please email us with your order details and clear photos so we can review the issue.
Cancellations
Please contact us as soon as possible if you need to cancel an order. Once an order has been finished and is ready or out for shipping, a cancellation may no longer be possible. Please contact us, and we will review your request and discuss any available options.
Refund Processing
If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.
Original shipping charges are generally non-refundable unless the refund is due to an issue for which Stare Factor is responsible or applicable law requires otherwise.
Contact Us
For return, refund, or order concerns, please contact: shopstarefactor@gmail.com
Please include your order number in all order-related messages so we can assist you as efficiently as possible.
Thank you for supporting Stare Factor
Nothing in this policy limits any rights or remedies available under applicable law
